Return / Exchange Policy
Sheepskin leather store strives to ensure customer satisfaction, and we understand that situations may arise where returns or exchanges become necessary. Please review the following requirements for the acceptance of returned goods:
Goods must be returned within 30 days from the date of order receipt by the customer.
Buyers are responsible for ensuring that returned goods are in resalable condition. The items must be unused, with all original packaging intact, including the attached price tag and the original invoice. The product must be returned in its designated box and not the shipping box.
Please note that currently we do not provide return labels/return shipping services, and shipping charges will be borne by the customer.
Refunds/exchanges are processed within 10 days after receiving the returned goods. The refund will be issued in the original form of payment or as a replacement product.
Quick strike (QS), limited edition, and brand collaboration products are non-returnable and non-exchangeable. Exclusions to this policy are solely at the discretion of Shearling Leather.
Items purchased in quantities of three or more of the same product will not be accepted for refund and will not be considered.
- Orders can be canceled within 24 hours of purchase for a full refund.
- Cancellations after this period may be subject to a cancellation fee.
- Order will not be cancelled if already shipped.
We value our customers and aim to make the return/exchange process as straightforward as possible. Please contact our customer service (firstname.lastname@example.org) for any further assistance.