Privacy policy

Last updated: September 28, 2026

Sheepskin Leathers (“we,” “us,” or “our”) operates sheepskinleathers.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Site, create an account, contact us, subscribe to marketing, submit a review, request a custom product, or make a purchase.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

For the purposes of applicable data-protection laws, Sheepskin Leathers is responsible for the personal information described in this policy.

Sheepskin Leathers
Address: 81 London Road, Morden, England, SM4 5HP, United Kingdom
Email: sheepskinleathers@gmail.com
Phone: +44 7939 204853
Website: https://sheepskinleathers.com/

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

Your name, email address, phone number, billing address, and delivery address.
Account details, order history, and customer-service communications.
Products, sizes, colours, quantities, and other order preferences.
Body measurements, sizing information, design preferences, reference images, sketches, and personalization instructions submitted for custom orders.
Information submitted through our contact form, Shopify Chat, email, or other support channels.
Newsletter preferences and marketing consent.
Reviews, ratings, photographs, or other content you choose to publish.
Limited transaction information provided by payment services. We generally do not directly receive or store complete payment-card details.

Please do not include unnecessary medical, financial, identification, or other sensitive information in custom-order requests or support messages.

Information Collected Automatically

When you use the Site, we and our service providers may automatically collect:

IP address, browser, device type, operating system, and approximate location.
Pages viewed, searches, clicks, referring pages, and time spent on the Site.
Shopping-cart activity, checkout events, account activity, and purchase interactions.
Cookie identifiers, analytics data, and advertising or attribution information.
Security, fraud-prevention, and diagnostic information.

3. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, request customization, submit a review, or subscribe to emails.
Automatically through cookies, pixels, tags, scripts, and similar technologies.
From Shopify and services connected to our store.
From payment providers, delivery carriers, fraud-prevention services, analytics providers, marketing platforms, and social-media services.
From another person who places an order or contacts us on your behalf.

4. How We Use Personal Information

We may use personal information to:

Process payments, confirm orders, and deliver products.
Prepare, manufacture, size, or personalize custom leather and shearling products.
Create and manage customer accounts.
Provide order updates, delivery information, and customer support.
Handle returns, exchanges, refunds, disputes, and warranty-related requests.
Communicate about products, services, promotions, or abandoned checkouts where permitted.
Operate, analyse, secure, and improve the Site.
Display and manage customer reviews.
Detect fraud, misuse, security incidents, and unlawful activity.
Meet accounting, tax, customs, legal, and regulatory obligations.
Establish, exercise, or defend legal claims.

If essential order information is not provided, we may be unable to complete or deliver the order.

5. Our Legal Bases

Where UK or European data-protection law applies, we process personal information using one or more of the following legal bases:

Contract: To process and deliver an order, provide customer support, or complete a requested custom product.
Legal obligation: To comply with tax, accounting, customs, consumer-protection, and other legal requirements.
Legitimate interests: To operate and improve our business, prevent fraud, protect our Site, understand customer use, and provide effective support, provided those interests are not overridden by your rights.
Consent: For certain marketing, analytics, advertising cookies, or other activities where consent is required.

You may withdraw consent at any time, although withdrawal does not affect processing already carried out lawfully.

6. Cookies and Similar Technologies

The Site uses cookies, pixels, tags, scripts, and similar technologies. These may include:

Essential cookies required for security, checkout, shopping-cart functions, customer accounts, and Site operation.
Functional cookies used to remember preferences and improve Site features.
Analytics cookies used to understand traffic and Site performance.
Marketing cookies used to measure campaigns, personalize advertising, or understand conversions.

Our current technology providers may include Shopify, Google Analytics, Judge.me, Shopify Chat, and Automizely or AfterShip services.

Where required by law, non-essential technologies are used according to your consent choices. You can manage available choices through our cookie banner or privacy-preference controls and through your browser settings. Blocking certain cookies may affect some Site features.

7. How We Disclose Personal Information

We may disclose personal information to:

Shopify, which hosts our store and provides commerce, checkout, account, Shop, and Shop Pay services.
Payment providers, such as card processors, PayPal, Klarna, Shop Pay, and other methods selected at checkout.
Delivery providers and customs authorities that need information to deliver international orders and process customs requirements.
Service providers supporting hosting, customer service, chat, analytics, email marketing, reviews, security, fraud prevention, and Site performance.
Professional advisers, including accountants, insurers, lawyers, and auditors.
Government authorities or other parties when disclosure is legally required or necessary to protect rights, safety, and security.
Parties involved in a business transaction, such as a merger, financing, restructuring, or transfer of business assets.

These parties receive information only for relevant purposes and are expected to handle it appropriately.

Shopify may also process certain information for its own services. You can read the Shopify Consumer Privacy Policy for further information.

8. Custom Orders and Measurements

Custom-order information may include body measurements, size preferences, design instructions, reference images, and other specifications.

We use this information to assess, manufacture, adjust, and support your requested product. Because these details may be personal, please submit only the information reasonably required for your order.

Custom-order details may be retained where reasonably necessary to complete the order, resolve issues, support a requested future reorder, or meet legal requirements.

9. Reviews and Public Content

Information included in a product review—such as your display name, rating, written comments, or uploaded photographs—may become publicly visible on the Site.

Do not include contact details, order numbers, or other confidential information in a public review. We may moderate or remove content that violates our policies or applicable law.

10. Marketing Communications

If you subscribe to marketing, we may send product announcements, offers, and other promotional communications.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. Service communications concerning orders, payments, security, or important policy changes are not promotional and may still be sent when necessary.

11. International Data Transfers

We serve customers internationally and use service providers that may process information outside the United Kingdom or your country of residence.

Where required, we rely on recognised legal safeguards, such as adequacy regulations, approved contractual protections, or other lawful transfer mechanisms.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period depends on the type of information, the nature of our relationship with you, legal and accounting obligations, fraud-prevention needs, dispute-resolution periods, and whether the information remains necessary for a custom order or customer request.

When information is no longer required, we may delete, anonymise, or securely isolate it, subject to technical and legal limitations.

13. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against loss, misuse, alteration, unauthorised access, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping account credentials confidential and should contact us if they suspect unauthorised account activity.

14. Automated Processing

We and our service providers may use automated tools to help identify potentially fraudulent transactions, protect the Site, measure marketing performance, or personalize content.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals unless permitted by law and accompanied by appropriate safeguards.

15. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of eligible personal information.
Restrict or object to certain processing.
Receive certain information in a portable format.
Withdraw consent where processing depends on consent.
Object to direct marketing.
Opt out of certain targeted advertising, sale, or sharing activities where applicable.
Lodge a complaint with an appropriate data-protection authority.

We do not sell personal information for money. However, some analytics or advertising activities may be treated as “selling,” “sharing,” or targeted advertising under certain laws. Where legally required, you may use our available privacy controls, send a recognised Global Privacy Control signal, or contact us to exercise an opt-out right.

We will not unlawfully discriminate against you for exercising a privacy right. We may need to verify your identity before completing a request and may retain limited information needed to record and fulfil it.

To submit a request, email sheepskinleathers@gmail.com with the subject line Privacy Request.

UK residents may also raise a concern with the Information Commissioner’s Office.

16. Children’s Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information without appropriate permission, contact us so we can review and, where required, delete it.

17. Third-Party Websites

The Site may contain links to third-party websites, payment services, or social-media platforms. Their privacy practices are governed by their own policies, and we are not responsible for how they independently process personal information.

We recommend reviewing the privacy policy of any third-party service before providing information.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or data practices change.

The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

19. Contact Us

For questions, concerns, or privacy requests, contact: